Shipping policy
Shipping Policy — Mountivex
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Shipping Rates & Delivery Times
| Destination | Shipping Cost | Estimated Delivery |
|---|---|---|
| Germany | Free over €50 / €1.99 below | 8–14 business days |
| EU Countries | €5.99 | 10–20 business days |
| International | €9.99 | 10–20 business days |
Tracking Your Order Once shipped, you'll receive an email with a tracking link. You can also track your order anytime via your customer account at mountivex.com.
Delays While we always aim to meet the above timeframes, delivery times may occasionally be affected by carrier delays, customs processing, or peak periods. We appreciate your patience.
Lost or Damaged Shipments If your order arrives damaged or does not arrive within the expected timeframe, please contact us at our contact page within 14 days of the expected delivery date. We'll make it right.